Return and Refund Policy

At Cropoffs, your satisfaction is our priority. We strive to provide high-quality products and excellent customer service. Please read our return and refund policy carefully to understand your options regarding returns and refunds.

**1. Returns for Defective Products**

We accept returns only for products that are defective or damaged upon receipt. If you receive a defective product, please contact us at cropoffs@gmail.com within 24 hours of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.

**2. Made-to-Order Products**

Please note that made-to-order products are crafted specifically for you and are not eligible for return or refund unless they are defective. We do not accept returns for made-to-order items due to their personalized nature. Before placing an order, please double-check the product details, sizing, and customization options to ensure accuracy.

**3. Process for Return**

To initiate a return for a defective product, please follow these steps:

- Contact us at cropoffs@gmail.com within 24 hours of receiving the defective product.
- Provide your order number, a description of the defect, and clear photographs of the defective item.
- Our customer support team will review your request and provide instructions on how to proceed with the return.

**4. Refunds**

If your return is approved, we will initiate a refund to your original payment method. Please allow [number of business days] business days for the refund to be processed and reflected in your account. Refunds are issued for the product's purchase price and do not include shipping charges.

**5. Exchanges**

We do not offer exchanges for returned items. If you wish to exchange a defective product, please follow the return process outlined above and place a new order for the replacement item.

**6. Contact Us**

If you have any questions about our return and refund policy, please contact us at cropoffs@gmail.com.

By making a purchase from Cropoffs, you acknowledge that you have read, understood, and agreed to our return and refund policy. This policy is subject to change without prior notice, and the revised policy will be effective upon posting on our website.